Payment Policy
Overview
This Payment Policy explains the payment method accepted on Trustsbox through our website https://trustsbox.store.
Trustsbox is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, inventory coordination, packaging, order processing, fulfillment, and logistics coordination.
By placing an order on our website, you agree to this Payment Policy, along with our Terms of Service, Shipping Policy, Refund & Return Policy, Cancellation Policy, and Privacy Policy.
Accepted Payment Method
At this time, Trustsbox accepts only:
Cash on Delivery
This means customers can place an order on our website and pay the order amount at the time of delivery.
We currently do not accept online prepaid payments through credit card, debit card, UPI, net banking, wallets, or other online payment methods unless clearly shown at checkout in the future.
Cash on Delivery
Cash on Delivery allows customers to pay for their order when the product is delivered to their address.
The total amount payable will be shown at checkout before the order is placed. Customers should review the order amount, product details, shipping charges if applicable, and delivery information before confirming the order.
At the time of delivery, customers must pay the full amount to the courier or delivery partner.
COD Availability
Cash on Delivery availability may depend on:
- Customer pin code
- Courier serviceability
- Product type
- Order value
- Delivery location
- Fraud-risk checks
- Previous order history
- Operational or logistics restrictions
If Cash on Delivery is not available for a specific location or order, we may cancel the order or contact the customer for further confirmation.
Order Verification
To reduce fake orders, incorrect orders, and delivery issues, we may verify Cash on Delivery orders before dispatch.
We may contact customers through:
- Phone call
- SMS
Orders may be delayed or cancelled if:
- The customer cannot be contacted
- The phone number is incorrect or unreachable
- The shipping address is incomplete or incorrect
- The customer does not confirm the order
- The order appears suspicious, fake, or fraudulent
- Courier service is not available for the customer's pin code
Payment at Delivery
Customers must pay the full order amount at the time of delivery.
Please ensure that someone is available at the delivery address to receive the order and make the payment.
If the customer refuses to pay, refuses to accept the order, or is unavailable during delivery attempts, the order may be returned to origin or cancelled.
No Hidden Charges
We do not charge hidden fees after checkout.
The total amount payable by the customer will be shown before order confirmation. This may include:
- Product price
- Shipping charges, if applicable
- Cash on Delivery charges, if applicable
- Taxes or other applicable charges, if any
Customers should check the final amount before placing the order.
Failed Delivery or Refused COD Orders
If a Cash on Delivery order is refused, rejected, or not accepted by the customer without a valid reason, the shipment may be returned to origin.
Repeated refusal, fake orders, incorrect addresses, unreachable phone numbers, or misuse of Cash on Delivery may result in future COD orders being declined or restricted.
Cancellation of COD Orders
Customers may request cancellation before the order is shipped or dispatched.
Once the order has been shipped, cancellation may not be possible. If the order is already dispatched, customers may need to wait for delivery and follow our Refund & Return Policy if the product is eligible for return.
For cancellation requests, contact us as soon as possible at:
Refunds for COD Orders
Since Cash on Delivery orders are paid at the time of delivery, refunds apply only after payment has been collected and the return or refund request has been approved under our Refund & Return Policy.
For approved COD refunds, we may issue the refund through:
- UPI transfer
- Bank transfer
- Store credit
- Another suitable refund method
To process a COD refund, customers may be required to provide accurate refund details such as:
- Order number
- Full name
- Registered phone number
- UPI ID or bank account details
- IFSC code, if bank transfer is used
The customer is responsible for providing correct refund information. We are not responsible for delays caused by incorrect or incomplete refund details.
Refund Timeline
Once a COD refund is approved, we usually process the refund within 5 to 10 business days.
The exact timeline may depend on bank processing, UPI processing, internal verification, and refund method.
Payment Safety Notice
Trustsbox will never ask customers to share sensitive banking information such as:
- OTP
- Card PIN
- Full card number
- CVV
- Net banking password
- UPI PIN
- Banking passwords
Customers should not share such sensitive information with anyone claiming to represent Trustsbox.
For official support, customers should contact us only at:
Future Payment Methods
If we introduce online payment methods in the future, the available payment options will be shown clearly at checkout.
This Payment Policy may also be updated to include additional payment methods, payment security information, and refund processing details.
Contact Information
For payment, COD, cancellation, refund, or order-related questions, please contact:
Trustsbox
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://trustsbox.store
Email: support@trustsbox.store