Privacy Policy

Overview

This Privacy Policy explains how Trustsbox collects, uses, shares, stores, and protects personal information when customers visit our website, browse products, place orders, contact customer support, or interact with our services.

Trustsbox is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, inventory coordination, packaging, order processing, fulfillment, customer support, and logistics coordination.

By using our website https://trustsbox.store, placing an order, submitting information, or contacting us, you agree to the collection and use of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

Business Information

Store Name: Trustsbox
Website: https://trustsbox.store
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Customer Support Email: support@trustsbox.store

For questions about this Privacy Policy or your personal information, contact us at:

Email: support@trustsbox.store

Information We Collect

We collect information that customers provide directly to us, information collected automatically through website technology, and information received from service providers involved in order processing, payments, shipping, analytics, fraud prevention, and advertising.

The information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Pin code
  • Order details
  • Payment status
  • Product preferences
  • Customer support messages
  • Return, refund, or complaint details
  • Device information
  • Browser information
  • IP address
  • Website usage data
  • Cookies and tracking information
  • Advertising interaction data
  • Fraud-prevention and risk-check information

We do not intentionally collect more personal information than is reasonably necessary for ecommerce operations, order fulfillment, customer support, legal compliance, website security, analytics, and advertising.

Information You Provide Directly

You may provide personal information when you:

  • Place an order
  • Create or use an account, if available
  • Enter billing or shipping details
  • Contact customer support
  • Request a return, refund, replacement, or cancellation
  • Submit a review, comment, or feedback
  • Subscribe to emails, SMS, WhatsApp updates, or promotional messages
  • Participate in offers, campaigns, or surveys
  • Communicate with us through website forms, email, phone, SMS, or WhatsApp

The information you provide is used to process your request, complete your order, deliver your product, provide support, and improve our services.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, and similar technologies.

This may include:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages viewed
  • Products viewed
  • Time spent on the website
  • Referring website or ad source
  • Cart activity
  • Checkout activity
  • Clicks and interactions
  • Approximate location based on IP address
  • Advertising and conversion data

This information helps us understand website performance, improve customer experience, prevent fraud, measure advertising performance, and maintain website security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the website, remember user preferences, improve performance, support checkout, analyze traffic, and measure advertising effectiveness.

Cookies may be used for:

  • Website functionality
  • Cart and checkout operation
  • Login or session management, if applicable
  • Analytics and performance measurement
  • Fraud prevention
  • Advertising and retargeting
  • Conversion tracking
  • Customer experience improvements

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality, cart behavior, checkout performance, and some features of the website.

How We Use Personal Information

We may use personal information for the following purposes:

  • To process and fulfill customer orders
  • To confirm orders and payments
  • To deliver products to customers
  • To provide order tracking and delivery updates
  • To communicate about purchases, shipping, returns, refunds, and support
  • To verify customer identity or order legitimacy
  • To prevent fraud, fake orders, abuse, and unauthorized transactions
  • To process returns, replacements, refunds, and cancellations
  • To respond to customer questions, complaints, or support requests
  • To improve our website, products, services, and customer experience
  • To personalize website experience and product recommendations
  • To send service-related messages
  • To send marketing communications where permitted
  • To measure advertising performance
  • To run analytics and business reporting
  • To comply with applicable laws, regulations, tax, accounting, and legal obligations
  • To enforce our Terms of Service and other policies

We process personal information only for legitimate ecommerce, business, operational, security, marketing, legal, and customer support purposes.

Order Processing and Fulfillment

To process and deliver orders, customer information may be shared with authorized operational partners, including:

  • Fulfillment partners
  • Courier and logistics partners
  • Shipping aggregators
  • Payment processors
  • Customer support tools
  • Fraud-prevention tools
  • Inventory and order management systems
  • Supplier or packaging partners where necessary

Our India-based operations under Unicornkart may support product sourcing, inventory coordination, packaging, order processing, fulfillment, and customer support for orders placed through Trustsbox.

These partners receive only the information reasonably necessary to perform their services, such as name, phone number, delivery address, order details, payment status, and delivery instructions.

Payment Information

Payments on our website are processed through secure third-party payment providers available at checkout.

We do not directly store full credit card, debit card, UPI, net banking, or payment account details on our own systems. Payment information is handled by authorized payment gateways and payment service providers according to their own security standards and privacy policies.

We may receive limited payment-related information, such as:

  • Payment status
  • Transaction reference
  • Payment method type
  • Order amount
  • Refund status
  • Fraud or verification status

This information is used to confirm payments, process refunds, prevent fraud, and maintain order records.

Cash on Delivery Information

If Cash on Delivery is available, we may collect and use customer information to verify the order before dispatch.

For COD orders, we may contact the customer by phone, SMS, WhatsApp, or email to confirm order details, delivery address, and availability.

Repeated fake orders, delivery refusal, incorrect addresses, or abuse of COD may lead to order cancellation or future COD restrictions.

Shipping and Logistics Partners

To deliver products, we may share customer information with courier, shipping, fulfillment, and logistics partners.

This may include:

  • Customer name
  • Phone number
  • Shipping address
  • Pin code
  • Order number
  • Product details required for delivery
  • Payment mode
  • COD amount, if applicable
  • Delivery instructions

We may use logistics and fulfillment partners such as Shiprocket, Shipeasy, Arta.io, courier companies, delivery aggregators, warehouse support partners, and other authorized service providers.

Customer Support Communications

When you contact us for support, we may collect and store the information you provide, including:

  • Name
  • Email address
  • Phone number
  • Order number
  • Product issue details
  • Photos, videos, or documents shared by you
  • Return, refund, replacement, or cancellation requests
  • Communication history

This information helps us resolve customer issues, verify claims, process refunds or replacements, prevent abuse, and improve our service quality.

Marketing and Promotional Communications

We may use your contact information to send promotional messages, product updates, offers, abandoned cart reminders, order updates, or service-related communications through email, SMS, WhatsApp, phone, or advertising platforms, where permitted by applicable law.

You may opt out of marketing communications by following the unsubscribe instructions in the message, replying as instructed, or contacting us at support@trustsbox.store.

Even if you opt out of marketing communications, we may still send important service-related messages about your order, payment, delivery, return, refund, or account activity.

Advertising and Analytics

We may use advertising and analytics tools to understand website traffic, measure ad performance, improve campaigns, and show relevant ads.

These tools may collect information such as:

  • Website visits
  • Product views
  • Cart activity
  • Checkout activity
  • Purchase events
  • Device and browser information
  • Referral source
  • Ad clicks
  • Conversion data
  • Approximate location
  • Cookie or pixel identifiers

We may use services provided by platforms such as Google, Meta, Shopify, analytics providers, marketing platforms, and other advertising tools.

These platforms may process information according to their own privacy policies. You may manage advertising preferences through your browser, device settings, or platform-level ad settings where available.

Fraud Prevention and Security

We may use personal information to detect, prevent, and investigate fraud, fake orders, payment abuse, unauthorized transactions, account misuse, suspicious activity, delivery abuse, COD misuse, spam, website attacks, and other harmful behavior.

This may involve checking order history, payment status, IP address, device information, contact details, delivery patterns, risk scores, and courier feedback.

We may cancel, hold, verify, or refuse orders if fraud risk or policy abuse is detected.

Sharing of Personal Information

We may share personal information with trusted third parties only when necessary for business operations, order fulfillment, legal compliance, security, customer support, advertising, analytics, or payment processing.

We may share information with:

  • Shopify and ecommerce platform providers
  • Payment gateways and payment processors
  • Courier and logistics partners
  • Fulfillment and warehouse partners
  • Customer support service providers
  • Email, SMS, and WhatsApp communication providers
  • Analytics and advertising platforms
  • Fraud-prevention and security tools
  • IT, hosting, and website maintenance providers
  • Legal, tax, accounting, and compliance advisors
  • Government authorities, regulators, or law enforcement when required by law

We do not sell customer personal information as a standalone product.

International Data Transfers

Because Trustsbox is operated under UnicornKart LLC, a United States-based company, and serves customers in India, personal information may be processed, stored, or accessed in India, the United States, or other countries where our service providers operate.

When information is transferred or processed outside India, we take reasonable steps to ensure that it is handled securely and used only for the purposes described in this Privacy Policy.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Order processing
  • Delivery and logistics
  • Customer support
  • Returns and refunds
  • Fraud prevention
  • Tax, accounting, and legal obligations
  • Business records
  • Dispute resolution
  • Policy enforcement
  • Marketing, where permitted

We may retain certain order and transaction records for longer periods where required by law, tax rules, accounting obligations, fraud prevention, or dispute handling.

When personal information is no longer required, we may delete, anonymize, or securely store it according to our business and legal requirements.

Data Security

We use reasonable technical, administrative, and operational safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These safeguards may include secure ecommerce hosting, SSL encryption, access controls, payment gateway security, limited internal access, service-provider controls, fraud checks, and security monitoring.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect customer information.

Customer Rights

Depending on applicable law, customers may have rights related to their personal information, including the right to:

  • Access personal information we hold about them
  • Correct inaccurate or incomplete information
  • Request deletion of certain personal information
  • Withdraw consent for certain types of processing
  • Opt out of marketing communications
  • Ask questions about how their information is used
  • Request grievance support for privacy-related concerns

To exercise these rights, customers can contact us at:

support@trustsbox.store

We may need to verify your identity before processing certain requests.

Consent

By using our website, placing an order, submitting information, or contacting us, you consent to the collection, use, sharing, storage, and processing of your personal information as described in this Privacy Policy.

Where required by law, we may request specific consent for certain activities such as marketing communications, cookies, or processing of sensitive information.

You may withdraw consent for certain non-essential processing by contacting us. However, withdrawal of consent may affect our ability to provide services such as order processing, delivery, support, or refunds.

Children's Privacy

Our website is intended for general ecommerce customers and is not directed toward children.

We do not knowingly collect personal information from children without parental or guardian consent. If we become aware that personal information has been collected from a child without proper consent, we may delete the information or take appropriate steps according to applicable law.

Third-Party Links

Our website may contain links to third-party websites, payment providers, tracking pages, social media platforms, or external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Customers should review the privacy policies of any third-party services they use.

User-Generated Content

If you submit reviews, photos, videos, comments, testimonials, or other content to us, such content may be used on our website, ads, social media, or marketing materials where permitted.

Please do not submit personal information in public reviews or comments that you do not want to be visible to others.

We reserve the right to remove inappropriate, false, abusive, misleading, or unlawful content.

Legal Compliance

We may use or disclose personal information if required to comply with applicable laws, regulations, legal processes, government requests, tax obligations, accounting requirements, consumer protection obligations, fraud investigations, or enforcement of our legal rights.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, advertising practices, technology, or operational processes.

The updated version will be posted on this page. Continued use of our website after the Privacy Policy is updated means you accept the revised policy.

Contact Information

For questions, requests, complaints, or concerns regarding this Privacy Policy or your personal information, please contact us at:

Trustsbox
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://trustsbox.store
Email: support@trustsbox.store