Refund Policy
Overview
This Refund & Return Policy applies to purchases made on Trustsbox through our website: https://trustsbox.store.
Trustsbox is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, stock coordination, packaging, order processing, and fulfillment.
By placing an order on our website, you agree to this Refund & Return Policy, along with our Terms of Service, Shipping Policy, Privacy Policy, and any product-specific conditions shown on the relevant product page.
Business Information
Store Name: Trustsbox
Website: https://trustsbox.store
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Customer Support Email: support@trustsbox.store
For return, replacement, cancellation, refund, or order-related support, customers can contact us at:
Email: support@trustsbox.store
Return Window
We accept return requests within 7 days from the date of delivery, unless a different return period or exception is clearly mentioned on the product page.
To be eligible for a return, the customer must contact us within the return window and provide the required order details and evidence.
Return requests raised after the return window may not be accepted.
Eligible Return Reasons
Customers may request a return, replacement, or refund in the following cases:
- Wrong product received
- Damaged product received
- Defective product received
- Missing item or incomplete order
- Incorrect size, color, quantity, or variant received
- Product significantly different from the description shown on our website
- Buyer's remorse return, where applicable and eligible under this policy
Buyer's remorse means the customer changed their mind, ordered by mistake, no longer wants the product, or is not satisfied with the purchase even though the product is not damaged or incorrect.
Buyer's Remorse Returns
We may accept buyer's remorse returns within 7 days of delivery, provided that:
- The product is unused
- The product is in original condition
- The product has all original tags, labels, accessories, manuals, and packaging
- The product is not damaged, stained, washed, altered, installed, or used
- The product is not listed as non-returnable on the product page or in this policy
For buyer's remorse returns, the customer may be responsible for return shipping charges unless otherwise stated.
Damaged, Defective, or Wrong Product Received
If you receive a damaged, defective, wrong, or incomplete product, please contact us within 7 days of delivery at support@trustsbox.store.
To help us verify the issue, please include:
- Order number
- Full name used for the order
- Registered phone number or email address
- Clear photos of the product
- Clear photos of the packaging
- Photo or video showing the issue
- Unboxing video, if available
After verification, we may offer one of the following solutions:
- Replacement
- Refund
- Store credit
- Missing item reshipment
- Another suitable resolution depending on the issue
If the issue is verified as our error, supplier error, courier damage, wrong item, or defective product, we will cover the return shipping or arrange a suitable pickup where available.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, personal-use, consumable, or product-specific reasons.
Non-returnable items may include:
- Used, washed, altered, damaged, or stained products
- Personal care or hygiene-related products after opening or use
- Innerwear, intimate wear, and similar hygiene-sensitive items
- Consumable products
- Products with broken seals, missing tags, missing accessories, or damaged packaging
- Clearance sale or final sale products, if marked as non-returnable
- Customized, personalized, or made-to-order products
- Products damaged due to misuse, improper handling, installation, or customer negligence
If a product is non-returnable, we will mention it on the product page wherever applicable.
Return Condition Requirements
Returned products must be received in acceptable condition.
To qualify for return approval, the product should be:
- Unused, unless the issue is a verified defect
- In original condition
- Packed safely for return shipping
- Returned with all original accessories, tags, manuals, labels, and packaging
- Free from damage caused by customer misuse, mishandling, or negligence
We reserve the right to reject a return if the returned product does not meet the above conditions.
Return Shipping Charges
Return shipping responsibility depends on the reason for return.
If the return is due to our error, such as wrong product, damaged product, defective product, or missing item, we will cover return shipping or arrange pickup where service is available.
If the return is due to buyer's remorse, change of mind, wrong order placed by the customer, or customer preference, the customer may be responsible for return shipping charges.
If reverse pickup is not available in the customer's location, the customer may need to ship the product back using a reliable courier service. In such cases, return instructions will be shared by our support team.
Return Process
To request a return, follow these steps:
- Email us at support@trustsbox.store within 7 days of delivery.
- Mention your order number, full name, phone number, and reason for return.
- Attach product photos, packaging photos, and issue proof where applicable.
- Wait for our support team to review your request.
- If approved, we will provide return instructions or arrange pickup where available.
- Send or hand over the product in proper packaging.
- Once the returned product is received and inspected, we will process the approved refund, replacement, or store credit.
Please do not send any product back without first contacting us and receiving return approval.
Unauthorized returns may not be accepted.
Refund Approval
Refunds are approved after the return request is reviewed and, where applicable, after the returned product is received and inspected.
A refund may be declined if:
- The return request is made after the return window
- The product is used, damaged, altered, stained, washed, or missing parts
- The product is returned without original packaging or accessories
- The issue cannot be verified
- The product is non-returnable
- The customer sends the product without return approval
- The product was damaged due to customer misuse or negligence
Refund Timeline
Once a refund is approved, we will process it within 5 to 10 business days.
After we process the refund, the time taken for the amount to appear in the customer's account may depend on the payment provider, bank, card issuer, wallet provider, or payment method.
For prepaid orders, refunds are usually issued to the original payment method unless another method is required.
For Cash on Delivery orders, refunds may be issued through bank transfer, UPI, store credit, or another suitable refund method after collecting the required details from the customer.
Cash on Delivery Refunds
For Cash on Delivery orders, the customer may be required to provide accurate refund details, such as:
- UPI ID
- Bank account holder name
- Bank account number
- IFSC code
- Registered phone number
- Order number
The customer is responsible for providing correct refund details. We are not responsible for delays caused by incorrect or incomplete refund information provided by the customer.
Replacements
We may offer a replacement instead of a refund if:
- The product received was damaged
- The product received was defective
- The wrong item was delivered
- A replacement product is available in stock
- The issue is reported within the return window
Replacement availability depends on stock, supplier availability, courier serviceability, and product type.
If replacement is not available, we may offer a refund or store credit where applicable.
Exchanges
Exchanges may be accepted for eligible products depending on size, color, variant availability, and product condition.
Exchange requests must be raised within 7 days of delivery.
Exchange approval is subject to product eligibility, stock availability, and inspection of the returned product.
Exchange shipping charges may apply if the exchange is requested due to customer preference, wrong size selected by the customer, or change of mind.
Order Cancellation
Customers may request order cancellation before the order is shipped or dispatched.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may request a return after delivery if the product is eligible under this policy.
We reserve the right to cancel an order if:
- Product is unavailable
- Payment fails
- Address is incomplete or not serviceable
- Customer cannot be contacted for verification
- Fraud risk is detected
- The order violates our policies
- Courier or fulfillment restrictions apply
If a prepaid order is cancelled by us, the refund will be processed according to this policy.
Refused Delivery or Failed Delivery
If a customer refuses delivery without a valid reason, provides an incorrect address, is unavailable for delivery, or fails to respond to courier calls, the order may be returned to origin.
For prepaid orders returned due to customer refusal, incorrect address, or customer unavailability, shipping, handling, payment gateway, or return-to-origin charges may be deducted from the refund where applicable.
For Cash on Delivery orders, repeated refusal or fake order behavior may result in future COD orders being declined.
Late or Missing Refunds
If your refund has been approved and processed but you have not received it yet:
- Check your bank account, UPI app, wallet, or card statement again.
- Contact your bank, card issuer, or payment provider.
- Allow the normal processing time based on your payment method.
- If you still have not received the refund after the expected timeline, contact us at support@trustsbox.store.
Sale Items and Discounted Products
Sale items, discounted items, bundle offers, and promotional products may be eligible for return only if they meet the conditions of this policy.
Certain clearance, final sale, or special offer products may be non-returnable if clearly stated on the product page.
Products Damaged After Delivery
We are not responsible for product damage caused after delivery due to:
- Customer misuse
- Mishandling
- Incorrect installation
- Improper storage
- Wear and tear
- Accidental damage
- Washing, alteration, or modification
- Use not in accordance with product instructions
Such cases may not be eligible for refund, replacement, or return.
Policy Consistency
This Refund & Return Policy is intended to clearly explain how returns, refunds, replacements, and cancellations are handled for orders placed on https://trustsbox.store.
The return and refund information displayed on our website should match the information submitted in Google Merchant Center, advertising platforms, product pages, checkout pages, and customer support communications.
Contact Information
For questions about returns, refunds, replacements, cancellations, or order issues, please contact:
Trustsbox
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://trustsbox.store
Email: support@trustsbox.store