Terms of Service
This website is operated by Trustsbox, an ecommerce storefront owned and managed under UnicornKart LLC, a company based in the United States. Throughout this website, the terms "we," "us," "our," and "Trustsbox" refer to Trustsbox, UnicornKart LLC, and our authorized business operations.
Trustsbox offers products for sale to customers in India through our website, https://trustsbox.store. Our advertising and business account operations are managed under UnicornKart LLC. Product sourcing, inventory coordination, order processing, packing, and fulfillment support may be handled through our India-based business operations under Unicornkart and through our authorized logistics, supplier, and fulfillment partners.
By accessing our website, browsing products, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Refund Policy, Cancellation Policy, and any other policies available on our website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or place an order.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell products and services to customers.
Section 1 — Business Information
Store Name: Trustsbox
Website: https://trustsbox.store
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Customer Support Email: support@trustsbox.store
Trustsbox sells ecommerce products to customers in India. UnicornKart LLC manages business ownership, advertising, and account-level operations. India-based operations may support product sourcing, inventory management, packaging, order processing, and fulfillment activities.
Customers may contact us for questions related to orders, products, shipping, delivery, cancellations, returns, refunds, payments, or these Terms.
Section 2 — Acceptance of Terms
By using this website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.
These Terms apply to all users of the website, including browsers, customers, vendors, suppliers, merchants, logistics partners, and contributors of content.
If you purchase a product from us, you also agree to the terms stated in our Shipping Policy, Refund Policy, Privacy Policy, and any product-specific information shown on the relevant product page.
Section 3 — Eligibility
By using this website, you confirm that you are at least the age of majority in your location, or that you are using the website with the permission and supervision of a parent or legal guardian.
You agree not to use our website, products, or services for any illegal, fraudulent, misleading, harmful, or unauthorized purpose.
Section 4 — Ecommerce Operations and Fulfillment
Trustsbox is a genuine ecommerce business that sells physical products to customers in India.
Our business operations may include product sourcing, stock purchases, inventory coordination, order confirmation, packaging, and fulfillment through our own operational arrangements and trusted third-party service providers.
We may work with suppliers, fulfillment platforms, logistics companies, courier aggregators, and delivery partners to process and deliver customer orders. These may include platforms such as Shiprocket, Shipeasy, Arta.io, or other authorized fulfillment and logistics partners.
Use of third-party logistics or fulfillment services does not change the customer's relationship with Trustsbox. Customer support for orders placed on our website remains available through support@trustsbox.store.
Section 5 — Products and Product Information
We make reasonable efforts to provide accurate product information, including product names, images, descriptions, specifications, sizes, colors, features, pricing, availability, shipping details, and usage information.
However, minor differences may occur due to photography, lighting, screen settings, product updates, supplier changes, packaging changes, or manufacturing variations. Product images are used to help customers understand the product and may not always show every minor detail exactly.
Customers should read the complete product page, product description, available specifications, pricing information, shipping information, and return eligibility before placing an order.
We do not intentionally publish false, misleading, or deceptive product information. If an error is identified, we reserve the right to correct it and, where necessary, contact affected customers.
Section 6 — Product Claims and Customer Expectations
We aim to keep our product descriptions, advertisements, images, and promotional content accurate and reasonable.
Any product benefits, features, or results shown on the website are intended to describe the product based on available product information, supplier details, demonstrations, or customer-use context. Actual results may vary depending on usage, handling, conditions, product type, and customer expectations.
We do not guarantee unrealistic results, medical outcomes, permanent results, or results that are not clearly stated on the product page. Customers should use products only as intended and should follow any instructions, warnings, or usage guidance provided.
Section 7 — Pricing, Discounts, and Payment
All prices listed on our website are shown in Indian Rupees, unless stated otherwise.
The final amount payable by the customer, including product price, shipping charges if applicable, taxes if applicable, discounts if applied, and any other charges, will be shown at checkout before the order is placed.
We may offer discounts, sale prices, bundle offers, promotional pricing, coupon codes, or limited-time offers. These offers may be changed, paused, or removed at any time.
We do not intend to misrepresent prices, discounts, or offers. If any pricing or discount error occurs, we reserve the right to correct the error, cancel the affected order, or contact the customer before processing the order.
We accept the payment methods shown at checkout. If Cash on Delivery is available for an order, it will be clearly shown during checkout.
By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.
Section 8 — Order Confirmation and Acceptance
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, phone call, or another available contact method. This confirmation means that we have received your order request.
Order confirmation does not guarantee final acceptance, dispatch, or delivery. We reserve the right to verify, accept, reject, hold, limit, or cancel any order.
We may cancel or refuse an order for reasons including, but not limited to:
- Product unavailability
- Incorrect product information or pricing error
- Payment failure or payment verification issue
- Incomplete, incorrect, or undeliverable shipping address
- Customer unreachable for order confirmation
- Suspected fraudulent, fake, abusive, or unauthorized order
- Repeated Cash on Delivery refusal or misuse
- Delivery restrictions in the customer's location
- Legal, regulatory, supplier, or courier limitations
- Violation of our policies or applicable laws
If an order is cancelled after online payment has been made, we will process the refund according to our Refund Policy.
Section 9 — Cash on Delivery
If Cash on Delivery is available, customers may pay for eligible orders at the time of delivery.
Cash on Delivery availability may depend on product type, order value, customer location, courier serviceability, fraud-risk checks, and order verification.
We reserve the right to confirm Cash on Delivery orders by phone, SMS, WhatsApp, or email before dispatch. Orders that cannot be verified may be cancelled.
Repeated refusal of Cash on Delivery orders, fake orders, unavailable phone numbers, or incorrect addresses may result in future COD orders being declined.
Section 10 — Shipping and Delivery
We currently sell and deliver products to customers in India, subject to courier availability and serviceable pin codes.
Shipping charges, estimated delivery timelines, processing timelines, and delivery conditions are explained in our Shipping Policy and/or shown at checkout.
Delivery timelines are estimates and may vary due to courier delays, supplier delays, public holidays, weather conditions, address issues, customer unavailability, high order volume, operational issues, regional restrictions, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address, phone number, email address, landmark, pin code, and any other delivery information required.
We are not responsible for failed or delayed delivery caused by incorrect, incomplete, or unreachable customer information.
If an order cannot be delivered due to customer unavailability, incorrect address, refusal to accept delivery, courier restrictions, or failed delivery attempts, the order may be cancelled or returned to origin.
Section 11 — Order Tracking
Where available, order tracking details may be shared by email, SMS, WhatsApp, or tracking link after dispatch.
Tracking updates are provided by courier or logistics partners. Tracking information may take time to update after dispatch.
If a customer does not receive tracking details within the expected processing period, they may contact us at support@trustsbox.store.
Section 12 — Returns, Replacements, and Refunds
Returns, replacements, cancellations, and refunds are handled according to our Refund Policy.
Customers should inspect the product after delivery and contact us within the return window mentioned in our Refund Policy if there is an issue such as:
- Damaged product received
- Wrong product received
- Missing item
- Defective item
- Eligible quality concern
- Incorrect size, variant, or quantity, where applicable
To process a return, replacement, or refund request, we may ask the customer to provide order details, product images, packaging images, unboxing video, delivery proof, or other relevant evidence.
Some products may not be eligible for return due to hygiene, personal-use, safety, consumable, clearance, customized, or product-specific restrictions. Any such restrictions will be stated in the Refund Policy or on the relevant product page where applicable.
Refunds, if approved, will be processed according to the original payment method or another suitable method depending on the order type and payment mode. Refund timelines may vary depending on banks, payment providers, or payment method.
Section 13 — Cancellations
Customers may request cancellation before the order is shipped or dispatched.
Once an order has been shipped, cancellation may not be possible. In such cases, the order may need to be handled under our Refund Policy or Return Policy, if eligible.
We reserve the right to cancel any order if the product is unavailable, payment fails, customer information is incomplete, fraud risk is detected, the order cannot be verified, or delivery is not serviceable.
Section 14 — Customer Information Accuracy
You agree to provide accurate, complete, and current billing, shipping, and contact information for all purchases made on our website.
You are responsible for ensuring that your name, address, phone number, email address, payment details, and delivery information are correct.
We are not responsible for delays, failed delivery, incorrect delivery, return-to-origin, or order issues caused by inaccurate or incomplete customer information.
Section 15 — Product Availability
Product availability may change without notice. We do not guarantee that every product displayed on the website will remain available at all times.
If a product becomes unavailable after you place an order, we may cancel the order and issue a refund if payment has already been made.
Where appropriate, we may contact you to offer an alternative product, replacement, or updated delivery timeline. You are not required to accept an alternative product.
Section 16 — Offers, Promotions, and Discounts
From time to time, we may run promotional offers, discount codes, sale campaigns, bundle offers, free shipping offers, or limited-time deals.
Promotions may be subject to specific terms, including validity dates, usage limits, minimum order values, product exclusions, stock availability, and serviceable locations.
We reserve the right to modify, suspend, or cancel any offer at any time without prior notice.
Discount codes cannot be exchanged for cash and may not be applied after an order has already been placed unless stated otherwise.
Section 17 — Advertising and Website Transparency
We aim to ensure that our advertisements, landing pages, product pages, and checkout pages provide accurate and consistent information.
Our website is intended to clearly disclose our store name, business ownership, customer support contact, product information, pricing, payment options, shipping policy, refund policy, and other important purchase conditions.
Customers should review all available information before placing an order. If any information appears unclear, customers may contact us at support@trustsbox.store before purchasing.
Section 18 — Third-Party Services
Our website may use third-party services such as Shopify, payment gateways, logistics providers, courier aggregators, fulfillment platforms, analytics tools, marketing tools, review apps, tracking tools, fraud-prevention tools, or customer support tools.
We are not responsible for the independent actions, policies, downtime, errors, or performance of third-party providers.
Use of third-party services may also be subject to their own terms, conditions, and privacy policies.
Section 19 — Third-Party Links
Our website may contain links to third-party websites or resources. These links are provided for convenience only.
We are not responsible for the content, accuracy, policies, products, services, security, or practices of third-party websites.
Customers should review third-party terms and policies before using those websites or services.
Section 20 — Reviews, Comments, and Feedback
If you submit reviews, comments, images, feedback, suggestions, or other content to us, you confirm that the content is accurate, lawful, and does not violate the rights of any third party.
By submitting content, you allow us to use, display, edit, publish, or share it for customer support, business, marketing, or website purposes, unless prohibited by law.
We may remove content that is false, misleading, abusive, offensive, unlawful, spam, irrelevant, or otherwise inappropriate.
You may not use a false name, fake email address, or impersonate another person when submitting reviews, comments, or feedback.
Section 21 — Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, share, and protect customer information.
By using our website or placing an order, you agree to the collection and use of your information as described in our Privacy Policy.
Section 22 — Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery timelines, availability, payment information, or other details.
We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been placed.
If your order is affected by an error, we may contact you using the information provided at checkout.
Section 23 — Prohibited Uses
You may not use our website or services:
- For any unlawful, fraudulent, abusive, or misleading purpose
- To violate any applicable law or regulation
- To infringe upon our intellectual property rights or the rights of others
- To submit false, inaccurate, or misleading information
- To upload or transmit malware, viruses, spyware, or harmful code
- To collect or track personal information of others without permission
- To spam, phish, scrape, crawl, copy, or misuse the website
- To interfere with the security or operation of the website
- To place fake, fraudulent, abusive, or unauthorized orders
- To misuse Cash on Delivery or repeatedly refuse legitimate orders without valid reason
- To attempt unauthorized access to our systems, accounts, customer data, or business information
- To misuse our brand name, content, product images, policies, or website materials
We reserve the right to restrict access, cancel orders, block users, report fraud, or take appropriate legal action if prohibited activity is detected.
Section 24 — Intellectual Property
All website content, including text, images, graphics, logos, layout, product descriptions, icons, design elements, videos, banners, product page content, and branding, is owned by or licensed to Trustsbox, UnicornKart LLC, or our authorized partners unless otherwise stated.
You may not copy, reproduce, distribute, sell, exploit, modify, publish, scrape, or use any part of our website content without written permission.
Unauthorized use of our content, branding, or intellectual property may result in legal action.
Section 25 — Disclaimer of Warranties
We do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.
Products are provided as described on the website and subject to availability.
Except where required by law, we do not provide warranties beyond those expressly stated on the product page, packaging, manufacturer information, or in our policies.
We do not guarantee that the use of any product will produce specific results unless such results are clearly and lawfully stated on the relevant product page.
Section 26 — Limitation of Liability
To the maximum extent permitted by law, Trustsbox, UnicornKart LLC, Unicornkart India operations, and their owners, directors, employees, partners, suppliers, service providers, logistics partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
Our total liability for any claim related to an order shall not exceed the amount paid by you for that specific order, unless otherwise required by applicable law.
Nothing in these Terms limits any rights that cannot be excluded under applicable consumer protection laws.
Section 27 — Indemnification
You agree to indemnify and hold harmless Trustsbox, UnicornKart LLC, Unicornkart India operations, and their owners, directors, employees, partners, suppliers, service providers, logistics partners, and affiliates from any claim, demand, loss, liability, cost, or expense arising from your breach of these Terms, misuse of our website, violation of law, violation of third-party rights, fraudulent activity, or misuse of our services.
Section 28 — Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be removed or limited to the minimum extent necessary.
The remaining sections will continue to remain valid and enforceable.
Section 29 — Termination
These Terms remain effective unless terminated by either you or us.
You may stop using our website at any time.
We may suspend or terminate your access to our website or services if we believe you have violated these Terms, provided false information, placed fraudulent orders, misused our services, abused Cash on Delivery, infringed our rights, or violated applicable laws.
The obligations and liabilities incurred before termination shall survive termination where applicable.
Section 30 — Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to UnicornKart LLC and the applicable consumer protection, ecommerce, advertising, and data protection laws relevant to customers in India.
Because Trustsbox sells to customers in India, nothing in these Terms limits any mandatory consumer rights available to customers under applicable Indian law.
Section 31 — Dispute Resolution
If you have any issue with an order, product, payment, shipping, return, refund, cancellation, or service, you agree to contact us first at support@trustsbox.store so we can try to resolve the issue.
We will make reasonable efforts to resolve customer complaints in a fair and timely manner.
Any unresolved disputes shall be handled according to the applicable laws and jurisdiction stated in these Terms.
Section 32 — Changes to These Terms
We may update, modify, or replace these Terms of Service at any time by posting the updated version on this page.
It is your responsibility to review this page periodically.
Continued use of our website after changes are posted means you accept the updated Terms.
Section 33 — Contact Information
Questions about these Terms of Service should be sent to us at:
Trustsbox
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://trustsbox.store
Email: support@trustsbox.store